About Me.

A seasoned leader in the IT industry with extensive experience across the UK and Poland, specializing in scaling teams, recruitment, management, and strategic growth. I excel in developing and executing innovative strategies that drive business growth, enhance efficiency, and deliver measurable results.

With a proven ability to build high-performing teams and align operations with organizational goals, I am skilled in fostering strong relationships with stakeholders, clients, and team members. My passion lies in driving transformation, optimizing processes, and identifying top talent to unlock business potential.
Committed to collaboration and excellence, I bring the expertise, vision, and leadership needed to propel organizations toward success.

Achievements.

Setting Recruitment Strategy

Successfully developed and implemented a recruitment strategy that reduced the average time-to-fill positions by 25% across multiple regions. This strategy included localised approaches for high-demand markets, which led to a 30% increase in the quality of hires and a 20% reduction in recruitment costs. Additionally, the strategy improved candidate retention rates by 15% within the first year of implementation.

Scalable Growth Solutions

Led the expansion of the recruitment team by 80% in response to business growth, ensuring scalability without compromising on quality. This initiative included the development of a flexible recruitment framework that supported the onboarding of 300+ new hires within six months. As a result, the organization was able to meet project deadlines and scale operations efficiently, leading to a 35% increase in project delivery capacity.

Recovery Plan

Designed and executed a rapid recovery plan during a peak demand period, which enabled the recruitment of critical roles. By streamlining the candidate pipeline and leveraging additional staffing sources such as subcontracting, the organization maintained business continuity and avoided project delays or leaked revenue. The recovery plan also included a contingency strategy that reduced future response times by 50% during similar demand spikes.

Global Shared Services

Successfully centralized recruitment support services across six global regions, leading to a 60% reduction in operational costs and a 25% improvement in service delivery time. The implementation of shared services, including Vacancy Posting Management and Market Research Service, enhanced consistency and quality across all recruitment-related activities, enabling the organization to respond more effectively to global hiring needs.

Process Improvement

Spearheaded a comprehensive process improvement initiatives that streamlined recruitment workflows and reduced process bottlenecks. These efforts resulted in a 30% increase in recruiter productivity and a 15% reduction in the time spent on administrative tasks. The improved processes also enhanced candidate experience, leading to a 20% increase in positive feedback from job applicants.

Operational Efficiency

Implemented operational efficiency measures that optimized the performance of six service teams, resulting in a 35% increase in overall team output and a 25% reduction in resource allocation. By introducing data-driven decision-making tools and refining team structures, the organization was able to maximize the impact of its talent operations while aligning with strategic business goals.

My Experience.

Senior Manager of Global Talent Operations HQ Services

SoftServe Poland [Wrocław, Poland]

[August 2023 – Present]

As a Senior Manager at SoftServe, I lead an organisation made of six specialized teams delivering critical global talent operations services to internal stakeholders across EMEA, LATAM, and APAC. My role focuses on driving strategic growth, enhancing operational efficiency, and aligning talent acquisition processes with business objectives to support global scalability and market responsiveness. With over a decade of IT industry experience across the UK and Poland, I am committed to fostering innovation, operational excellence, and collaboration to propel organizational success.

  • Strategic Leadership: Develop and implement global talent strategies to align operations with organizational goals, driving growth and operational efficiency.
  • Team Management: Lead and mentor six cross-functional teams, ensuring high performance, innovation, and continuous improvement in service delivery.
  • Global Process Optimization: Spearhead initiatives to optimize recruitment and talent management processes, enhancing efficiency and scalability across regions.
  • Collaboration with Senior Stakeholders: Partner with C-level executives and senior stakeholders to address strategic talent needs and align with long-term business objectives.
  • Operational Excellence: Design and implement scalable systems and processes that support global expansion and operational efficiency.
  • Vendor and Partner Management: Oversee subcontractor and recruitment agency relationships, ensuring alignment with global recruitment needs and objectives.
  • Data-Driven Innovation: Leverage market research and analytics to drive workforce planning, enhance recruitment strategies, and maintain a competitive edge.
  • Change Management: Lead organizational change initiatives, ensuring smooth adoption of new processes and technologies across teams.
  • Efficiency Focus: Implement “Run Lean” principles to streamline operations and support the company’s vision of operational efficiency.

Recruitment Leader

SoftServe Poland [Wrocław, Poland]

[October 2020 – August 2023]

Led a team of 18 recruitment professionals (remote and on-site), driving strategic talent acquisition and operational excellence to support organizational growth. Collaborated with senior stakeholders to develop staffing strategies and deliver exceptional recruitment outcomes in a competitive global market.

  • Team Leadership: Managed and coached a high-performing recruitment team, fostering talent excellence, retention, and growth.
  • Strategic Talent Acquisition: Developed and executed a growth-oriented talent acquisition strategy aligned with business needs and market trends.
  • Stakeholder Partnership: Partnered with leadership teams (up to C-level) to develop staffing plans, roadmaps, and recruitment initiatives.
  • Global Representation: Represented SoftServe at global industry events, including SoDA, WebSummit, and InfoShare, promoting the company’s brand and vision.
  • Process Optimization: Designed and implemented scalable recruitment processes and procedures to ensure business continuity and efficiency.
  • Marketing Collaboration: Partnered with the marketing team to create targeted campaigns for talent attraction and engagement.
  • Data-Driven Decisions: Leveraged analytics and forecasting to optimize recruitment strategies and team effectiveness.
  • Project Management: Led key recruitment projects, overseeing budgets, forecasting, and process improvements to drive measurable results.

IT Recruitment Consultant

Head Resourcing [Edinburgh, UK]

[December 2015 – September 2020]

I joined permanent team within Head Resourcing to provide professional consultative recruitment services to a wide range of clients across different sectors. I have been involved in a full recruitment life cycle, from liaising with senior hiring managers, stakeholders and HR teams to gathering requirements, through to identifying candidates and managing end-to-end process. I have been working with, and managing leading Financial Services, Start-Up and FinTech clients across Scotland. I have been building lasting relationships across all levels of business and gaining a respected and valued position as a Consultant.

  • Project & Account Management (Financial Services, Fin-Techs, Software Houses, Start-ups)
  • Talent Acquisition Strategy and Execution
  • 360 Recruitment within IT & Business Change sector
  • Continuous process improvement
  • Senior Stakeholder Management
  • Employer Branding and External Company Representation
  • Business Development, Lead Generation, Candidate Management, Networking
  • Mentoring and managing junior Consultants in the Recruitment Life Cycle and Best Practices
  • Market Research (MI, Skill Shortage & Market Trends reporting)

Several other roles in Edinburgh and Wroclaw… long time ago…

Let’s talk